Grand Teton Surgical Center adopts and affirms the following rights of patients who receive healthcare from this facility. The patient has the right to expect the following from the physicians and staff of Grand Teton Surgical Center:
Respect – The patient will be addressed by their proper name unless directed otherwise by the patient. The patient has the right to considerate and respectful care at all times and under all circumstances with recognition of his/her dignity. Treatment without discrimination regardless of race, color, religion, sex, national origin, political belief, handicap, or source of payment.
Consideration – The patient's personal needs and requests will be accommodated as much as possible within the confines of the surgical center. Considerate and respectful care including consideration of psychosocial, spiritual, and cultural variables that influence the perceptions of illness.
Dignity and Privacy – The patient will be given a private area to change into the patient gown. The patient has the right to be interviewed and examined in surroundings designed to assure reasonable visual and auditory privacy. Confidentiality and privacy of all records pertaining to your treatment, except as otherwise provided by law or third party payment contracts. Information regarding the Center's privacy and security practices will be offered to all patients on admission.
Confidentiality – All information regarding the patient is treated in a confidential manner. The patient has the right to expect that any discussion or consultation involving their care or in the management of their surgical center account will be conducted discreetly and that individuals not directly involved in their care will not be present without their permission. The patient has the right to have their medical records read only by individuals directly involved in their care.
Personal Safety – The patient may expect to be cared for in a safe setting regarding patient environmental safety, infection control, security and freedom from abuse or harassment.
Information – When the procedure is scheduled, the patient will receive a Surgical Center instruction handout from the physician's office. The patient will obtain complete and current information concerning the diagnosis, treatment, and expected outcome in terms the patient can be reasonably expected to understand. The patient will be provided information necessary to give informed consent prior to any procedure or treatment, except for emergency situations. This information shall include, as a minimum, an explanation of the specific procedure or treatment, its value and significant risks, and an explanation of other appropriate treatment methods, if any. When it is not medically advisable to give such information to the patient, the information will be made available to an appropriate person on the patient's behalf. The patient will be informed of the surgical center's financial policy and verbal/written clarification will be provided if necessary.
Communication – The patient may receive, upon request, the names of all physicians and all other personnel participating in their care, including provider credentials. Physician ownership in the Surgical Center is available upon request. If the patient does not speak or understand the predominant language of the community, they will have access to an interpreter. This includes communication for the hearing and speech impaired.
Participation in Care – The patient has the right to actively participate in decisions regarding their healthcare, except when it may be adversely affect their care. Patients may refuse care. In this even, the patient must be informed of the medical consequences of this action. In the case of a patient who is mentally incapable of making a rational decision, approval will be obtained from the guardian, next of kin, or other person legally entitled to give such an approval. The patients may change physicians if they feel the need. Patients have the right to refuse to participate in experimental research.
Advanced Directives – Grand Teton Surgical Center is a facility intended for patients who DO NOT have life threatening medical conditions and therefore does not honor living wills and durable powers of attorney for healthcare. The patient has the right to inform his/her physician about a living will, medical power of attorney, or other directive already in place that could affect his/her care. In the event of an emergency, you will be transferred to a hospital that will honor your advance directives. Advance Directive forms are available at the surgical center.
Complaints and Grievances – If a patient has a complaint, they should let their caregiver know as soon as possible so that the problem may be resolved. The goal of Grand Teton Surgical Center is to respond to your concern in a timely manner with appropriate and clear explanation. The patient or family member may contact the Director of Nursing at any time with complaints or grievances and can expect a resolution to the grievance in a reasonable time, including external appeals as required by state and federal regulations. You may contact Idaho Department of Health and Welfare Bureau of Facility Standards at 208-334-1864. The Centers for Medicare and Medicaid Services may be reached at 1-800-633-4227 or www.cms.hhs.gov/center/ombudsman.asp.
Suggestions – Suggestions to improve the patient's experience at Grand Teton Surgical Center are welcome and will be addressed by the Director of Nursing. Patients may make suggestions either verbally to any staff member or written on the space provided on the patient survey form. Any staff member may direct the patient to the Direct of Nursing.
Financial Interest – Your physician has a financial interest in Grand Teton Surgical Center and you are free to choose an alternate facility for your procedure.